Our 100% Satisfaction Guarantee
“If you’re not satisfied, neither are we.” At HomeBlu, this is more than a slogan – it’s our promise. We truly care about your experience and stand behind every cleaning with a 100% Satisfaction Guarantee. In plain terms, if you’re unhappy with any area we’ve cleaned, we’ll come back and make it right.
We believe that a clear satisfaction guarantee not only ensures you’ll love the results, but also gives you total peace of mind. Below, we’ve outlined exactly how our guarantee works – when it applies, what it covers, and its few limitations – so you know exactly what to expect. No fine print, no worries.
At a Glance: How Our Guarantee Works
Guarantee details and boundaries
Our Core Guarantee
What It Means
If something isn’t right, tell us within 48 hours and we’ll re-clean the affected areas at no extra charge.
Within Scope
We guarantee all cleaning tasks in your original quote or work order (standard vs deep tasks as agreed).
48-Hour Window
Contact us within 24–48 hours so we can address the original issue before conditions change.
Homes & Businesses
The guarantee applies to residential and commercial clients alike-same promise, same care.
When Our Guarantee Has Limits
Even the best cleaning has natural boundaries - but we’ll always communicate clearly and work with you to find the right solution.
Service Scope
Our guarantee covers everything listed in your quote. If you’d like extra detail work or add-on services, we’ll happily adjust the scope before or after your visit.
Condition of Space
If a property needs more time or attention than a standard visit allows - for example, after long vacancies or heavy buildup - we’ll let you know right away and recommend the best cleaning plan for it.
Surface or Material Sensitivity
Some finishes, fabrics, or floors require gentle handling or specialized products. We’ll clean them safely, but results can vary depending on prior wear or damage.
How to Request a Re-Clean
Contact Us
Call or email within 48 hours and mention the guarantee.
Tell Us What’s Off
Share areas to re-clean; details help us prep.
Quick Fix
We’ll schedule a free re-clean ASAP-no hassle.
How to Request a Re-Clean
- Contact Us Promptly: Reach out within 48 hours of your cleaning if something isn’t satisfactory. A quick phone call or email is all it takes. Let us know you’re invoking the satisfaction guarantee.
- Tell Us What’s Wrong: Share a brief description of the issue or the areas you want re-cleaned. The more details you provide, the better we can prepare to fix it.
- Pick a Convenient Time: We’ll schedule a free re-clean visit as soon as possible, at a time that works for you. You don’t need to be present if access can be arranged.
- Enjoy the Results: We’ll re-clean the specified areas thoroughly and follow up to ensure you’re happy with the outcome.
Building Trust, One Clean at a Time
Your trust means everything to us. Our Satisfaction Policy is designed to give you absolute confidence in choosing HomeBlu. We truly stand behind our work – and we’ll fix any hiccups on our dime, every time.
See also our Credentials page for licensing, insurance, training, and quality standards that back this guarantee.
Frequently Asked Questions
Does the 100% satisfaction guarantee really apply to every service?
Yes! One-time deep cleans, weekly home cleanings, office cleaning contracts-the guarantee covers agreed tasks across all services. It must concern the scope we were hired to perform.
What if I realize I actually needed a different level of service?
The guarantee won’t automatically add new or higher-level services for free. We’ll work with you to schedule any additional cleaning needed (often at a preferred rate) and ensure next time the right service is booked.
Do I need to be present during the re-clean?
Not required. We can arrange access (key, code, front desk) and handle the re-clean while you’re away. We’ll notify you when complete.
What if I notice an issue more than 48 hours after the cleaning?
Please still reach out. While the formal window may have passed, we handle concerns case‑by‑case and often provide a courtesy touch‑up or discounted fix when appropriate.
Has anyone actually needed to use the satisfaction guarantee?
It’s rare, but it happens. We treat it as an opportunity to improve, respond swiftly, and fix things without hassle-often creating our most loyal clients.
Ready for a spotless, worry‑free clean?
With HomeBlu, you’ll never have to stress – we’ve got you covered with our happiness guarantee. Request a quote today and let us bring you a cleaning experience that shines, with 100% satisfaction guaranteed.
This policy may be updated from time to time to improve clarity and service quality. Any material changes will be noted with a new effective date.